Well… what a start on day 2—Joni Salminen dives deep into Service Blueprinting, explains to us in all details what, where and when service blueprinting should be applied and makes sense. For all who wants to refer… Joni shares his presentation slides. Thanks!

Here’s a service blueprint template for your conveniences. Kiitos Joni!

Blueprint  ORIGIN late 19th cent.: from the original process in which prints were composed of white lines on a blue ground or of blue lines on a white ground.